Frequently Asked Questions

Yes. All fragrances sold by SHAMOO are sourced from verified and trusted distributors. Every item comes in its original manufacturer packaging to ensure product integrity.

We accept Visa, Mastercard, American Express, FPX Online Banking, Touch 'n Go eWallet, GrabPay, GrabPay PayLater, ShopeePay, and ShopBack PayLater.

We offer free shipping for orders of RM200 and above. Orders below RM200 include a RM10 shipping fee.

Returns accepted within 30 days of delivery. Products must be unopened with original seal intact. Return shipping: customer responsibility unless product is defective.

Click the account icon, select "Register", enter your email and create a password. Verification email sent within minutes.

We offer a curated selection of well-known fragrance houses including Lattafa, Afnan, Armaf, Rayhaan, Zimaya, Maison Alhambra, and many more. These brands are widely recognized for their high-quality oriental and modern fragrance profiles.

Yes. Our website uses SSL encryption and trusted payment gateways to ensure your personal and payment information remains secure.

Delivery within Peninsular Malaysia typically takes 1–3 business days. Same-day delivery is available in Klang Valley for an additional fee.

For hygiene and safety reasons, opened or used perfumes cannot be returned. We only accept returns of unopened items with intact seals within 30 days.

Click "Forgot Password" on login page, enter registered email. Reset link valid for 24 hours. Check spam folder if not received.

Fragrance longevity varies based on skin type, climate, and application technique. Most Eau de Parfum concentrations generally offer longer performance compared to lighter formulations.

If you need to modify your order, please contact us immediately. Changes may be possible if the order has not yet been processed.

Yes, we ship to Sabah and Sarawak. Delivery generally takes 3–7 business days depending on location.

Refunds are processed within 5–7 business days after we receive and inspect the returned item. Refunds are issued via the original payment method.

Yes, guest checkout available. However, account holders can track orders, save addresses, and access order history.

EDT (Eau de Toilette): lighter concentration for everyday use. EDP (Eau de Parfum): higher fragrance concentration and richer projection. Parfum: most concentrated formulation, deeper and more long-lasting scent profile.

Once your order is shipped, you will receive an email and SMS with your tracking number. You can also track your order from your account dashboard.

Store perfumes in a cool, dry place away from direct sunlight and heat. Keeping the fragrance inside its original box helps maintain quality.